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  1. Membership Registration
  2. Membership Reactivation & Termination
  3. Membership card / eCard
  4. IKEA Family Points
  5. Communications
  6. Product Offers
  7. Online Purchases
  8. Others

Membership Registration

  1. How do I become an IKEA Family member?

    You may sign up for free membership at any of the IKEA Family kiosks located around the store, or online. To register, you would need to be at least 18 years old (based on birth year) and have a local mobile number and mailing address in Malaysia.

  2. How do I register if I do not have a local mobile number?

    Customers may use a valid Singapore, Thailand, Vietnam, Laos, Philiphines mobile number to register as well. If not, please approach any IKEA co-worker or the Customer Relations counter for assistance.

  3. Why do you need to collect my personal data?

    Ikano Handel Sdn Bhd collects personal information during the course of its everyday activities, and will only collect such personal information if it is necessary for one of our functions or activities. For more information, please refer to our Personal Data Privacy Notice.

  4. Why do you need so much data just for us to register as a member?

    To offer the best possible experience as an IKEA Family member and personalise our communication with you as an individual, we would have to collect some information such as the following :

    • Mobile number serves as a unique identifier for each new member registered. It also serves as a source for security check and prevents duplicate accounts.
    • Contact details allow us to send you your Family card, important notices and promotional materials (which you can later choose to opt out of receiving).
    • Date of Birth lets us award birthday offers. E.g. 3x IKEA Family points on your birthday month.
    • Marital Status, Living Situation, Household size and Type of Home/Housing allows us to understand your needs better and only send you relevant information. E.g. if you do not have children, you will not receive promotions related to children's products. Or if you have 3 kids and is living in a 4-room apartment, you'll probably need tips and ideas on storage solutions.
    • * Occupation has an option for 'Undisclosed' if you do not wish to reveal this.

Membership Reactivation & Termination

  1. How do I cancel my membership or withdraw my personal data if I do not agree with the Personal Data Privacy Notice?

    You may complete this form or send it to dpo.my@ikano.asia.

  2. I used to be an IKEA friends member, do I need to re-apply for IKEA Family membership programme?

    Yes. IKEA friends members are required to sign up for IKEA Family membership programme to enjoy the benefits.

Membership card / eCard

  1. How do I access my eCard?

    Log in to the member’s portal and click on the “eCard” tab to access it.

  2. How soon will I receive my new IKEA Family Card?

    Processing of IKEA Family card request will be done twice every month and would take 4 to 8 weeks. For example, if you requested in the month of May, you should receive your IKEA Family card by the 4th week of July.

    IKEA Malaysia and Ikano Handel Sdn Bhd shall not be liable for cards and promotional materials sent to the mailing address that is erroneously provided by an IKEA Family member; nor are we responsible for any unsuccessful receipt of mails sent to the given address for whatever reason(s).

  3. Where can I use my IKEA Family card and eCard?

    You can use your IKEA Family card / eCard at the IKEA store checkouts, IKEA online store, IKEA Restaurant, Bistro, Swedish Food Market, IKEA Café.

  4. What happens if I forget to bring my IKEA Family card to the store?

    Simply log in to the member’s portal to access your Family eCard.

    If you have lost your IKEA Family card, you can report your lost card and request for a new one to be sent to your provided mailing address.

  5. What should I do if my eCard can’t be scanned at checkout counter?

    You may use your physical IKEA Family card to proceed with the transaction but if you don’t have your physical card with you, kindly proceed to the customer service counters as our co-workers will able to assist you further.

  6. If I switch from an Andriod to an iPhone, or vice versa, do I need to re-add my eCard? How can I re-add my eCard?

    Yes, you will need to re-add your Family eCard. Simply log in to the member’s portal to then proceed to “My eCard” tab to request for a new eCard link to be sent to your correct email address and continue to add the eCard to your device.

  7. If I lost my device, any deactivation needed or a new request for eCard link will do?

    Simply log in to the member’s portal to deactivate your eCard and proceed to “My eCard” tab to request for a new eCard link to be sent to your correct email address.

  8. I did not receive the email with my eCard link. What should I do?

    Do make sure your email address is valid and do check your spam/ junk folders on your email. If you still haven’t receive them, kindly write to ikeafamily.my@ikano.asia for further assistance.

  9. Can I save my eCard onto multiple devices?

    Yes, eCard can be saved onto multiple devices.

  10. Can I use both my eCard and physical card?

    Yes, both eCard and physical card are acceptable.

IKEA Family Points

  1. What do I get by joining the IKEA Family programme?

    Besides enjoying special lower prices on Family range products and selected Benefit Items each month, every RM1 spent at the IKEA stores entitles you to 1 IKEA Family Point.

    Points earned in the current year will expire 2 years later on 31 Dec, based on the year the IKEA Family points are earned. Example:

    Points earned on 15 Nov 2021 will expire on 31 Dec 2023.

    Points earned on 31 Dec 2022 will expire on 31 Dec 2024.

  2. Is there anywhere in store I can't use my IKEA Family card to earn points?

    Yes, purchases of IKEA Gift Cards, transactions regarding delivery, assembly and any other services provided by external companies will not be recorded nor will it earn you any Bonus Points.

  3. What can I do with my IKEA Family points?

    With every 500 points accumulated, IKEA Family members can offset RM5 from their purchase (min. spend of RM5) instantly when checking out at the IKEA stores only.

  4. How do I get my 3x Birthday IKEA Family points?

    Get 3x IKEA Family points on the first purchase made at IKEA stores, IKEA online store, IKEA Restaurant, Bistro, Swedish Food Market or IKEA Café on your Birthday Month.

    For online purchases, points will be credited when order status is ‘Ready for Delivery’, not on the order date. If any purchase is made at physical stores between the ‘Ready for delivery’ date and the order date, that purchase will be considered as the 1st purchase of the month instead.

  5. How do I check the IKEA Family points that I have accumulated?

    You can check your point balance by logging in to the member’s portal or at any of the in-store Family kiosk.

  6. Can I transfer or bring forward my IKEA Family points which are expiring or extend the expiry date?

    Unfortunately, no. Transferring of IKEA Family points to a different card account, bringing forward or extending the expiry date is not permitted. Unused and expired IKEA Family points will not be reinstated.

Communications

  1. What if I do not want to receive any communications from IKEA Family?

    We would like to notify you of our latest promotions and exclusive member events. However if you do not wish for us to contact you, simply choose the unsubscribe option in the Emails or SMS-es that we sent you.

    Alternatively, you may login to your profile, and update your preferred method of communication. You may also email / write to us directly.

  2. What if I have changed my mailing address?

    You can login to the IKEA Family website and change your personal details or do it via the in-store Family kiosks.

    IKEA Malaysia and Ikano Handel Sdn Bhd shall not be liable for cards and promotional materials sent to the mailing address that is erroneously provided by an IKEA Family member; nor are we responsible for any unsuccessful receipt of mails sent to the given address for whatever reason(s).

  3. I am an IKEA Family member, but have not received any offers through the post, email or SMS. How could this be?

    It could be your contact details are not accurate and/or complete; or you may have selected < No > for all methods of communication.

    Some communications are also only sent to members who have made at least 1 purchase in the last 12 months. Remember to visit the IKEA store regularly and show your IKEA Family card / scan your eCard at the check-outs.

Product Offers

  1. Can I return Family offer products?

    All terms and conditions of IKEA's 'Return Policy' will apply to all purchases made by IKEA Family members. If an IKEA Family member refunds/returns any items for which IKEA Family points have been credited, corresponding number of IKEA Family points for the items returned will be removed from IKEA Family member's account. An IKEA Family member is required to present the IKEA Family card/ eCard when making a purchase refund at Exchange and Returns.

  2. Can I purchase products at IKEA Family price if I forgot to bring my IKEA Family card?

    No, you will not be able to enjoy IKEA Family prices without the IKEA Family card.

    However, you can log in to the member's portal to access your eCard.

  3. What are Family product offers?

    Family product offers items are products in the IKEA stores at special prices reduced exclusively for IKEA Family members.

Online Purchases

  1. Will I earn IKEA Family loyalty points from my purchases online?

    Yes, earn 1 point for every RM1 spent. Please indicate your IKEA Family membership number (16 digits) in the Address page as you are checking out. Your account will be credited with the points once your order status is ‘Ready for Delivery'.

    Please note that only IKEA Family card issued in the same country of delivery will be qualified for loyalty points.

    IKEA Family Terms & Conditions apply.

  2. Can I purchase IKEA Family product offers online?

    IKEA Family product offers are available at the IKEA store (Damansara, Cheras, Tebrau and/or Batu Kawan). To enjoy the products at IKEA Family prices, do visit your nearest IKEA store!

  3. It's my birthday month. Does my online purchase qualify for my 3X birthday points?

    Yes. 3x points will be credited to your first online purchase when your order status is ‘Ready for Delivery’. However, if any purchase is made in physical stores between the ‘Ready for delivery’ date and the order date, that purchase will be considered as the 1st purchase of the month instead.

Others

  1. How do I check the history of my shopping transactions in the IKEA store?

    As long as you have produced your IKEA Family card / eCard at the store’s checkouts, you would be able to see the transaction captured when you login to this website within 24 hours.

  2. What benefits can I enjoy at the IKEA Restaurant?

    Just flash your IKEA Family card / eCard at the Restaurant check-outs to enjoy 2x free coffee/tea and discounted Family meals.


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